The number of requests from insurers for patients’ medical records has increased dramatically in the past few years. For payment of many health care claims, plans may need clinical information from the patient’s medical history or other supplemental documentation to validate the bill for services performed is consistent with policies. Supplying these records to payers is a manual process, with the vast majority still being sent via costly and time-consuming methods. In fact, medical providers incur over 89% of the costs associated with manually processing medical record attachments.